Right of Withdrawal
Withdrawal policy for consumers
This is a courtesy English translation. The German version is legally binding.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
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Use our electronic withdrawal function: complete the form and confirm — you will immediately receive an acknowledgement of receipt with the date and time by email. Alternatively, an informal statement via the contact channels listed below is sufficient.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form for this purpose, although this is not mandatory.
Contact for withdrawal
EXTRA Group GmbH
Mathes-Deutsch-Weg 24B
D-84036 Landshut
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this reimbursement, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
Return of goods
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct cost of returning the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal requirements of the consumer (e.g. individually embroidered items).
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
To:
EXTRA Group GmbH, Mathes-Deutsch-Weg 24B, D-84036 Landshut
Email: service@college-fashion.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature (only for notification on paper):
Date:
(*) Delete as appropriate.
As of: February 2026 · EXTRA Group GmbH, Landshut
